APA Style

Dahana, K., Waid, A. (2016). Wow service is care (Cet. 4). Bandung: Gramedia Pustaka Utama.

MLA Style

Dahana, Kres., Waid, Ahfa. "Wow service is care". Cet. 4 Bandung: Gramedia Pustaka Utama, 2016. Text.