APA Style

Brown, S, A. (2020). Strategic Customer Care : an evolutionary approach to increasing customer value and Profitability (Edisi 1 Cet. 1). : Price Water House Coopers.

MLA Style

Brown, Stanley, A.. "Strategic Customer Care : an evolutionary approach to increasing customer value and Profitability". Edisi 1 Cet. 1 : Price Water House Coopers, 2020. Text.